As a Trainer in a BPO environment, you’ll play a key role in preparing new hires and upskilling existing team members to meet client expectations and operational standards.

You’ll design and deliver engaging training sessions, monitor learning progress, and collaborate with QA and Operations to ensure knowledge is applied effectively on the floor. Your goal is to empower teams with the tools and confidence they need to perform at their best.

Key Responsibilities:

• Develop and deliver training programs for employees.
• Onboard new hires and ensure they meet role-specific competencies.
• Monitor and evaluate training effectiveness.
• Maintain and update training materials and documentation.
• Collaborate with managers to identify skills gaps and implement solutions.
• Stay updated with industry trends and best practices in AI training.

Qualifications:

• Strong presentation, facilitation, and coaching skills.
• Experience in developing training materials and conducting workshops.
• Ability to adapt training to different learning styles.
• Knowledge of AI, data labeling, CX, or content moderation (a plus).
• Proficiency in LMS platforms, e-learning tools, and training software.
• Excellent communication and interpersonal skills.
• Bachelor’s degree in Education, Human Resources, Business, AI, or a related field (or equivalent experience).
• 2-4 years of experience in training, learning & development, or coaching roles.
• Experience in AI, data operations, or tech-driven environments (preferred).
• English Proficiency (other languages are a plus)