The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience. We are actively sourcing talents and we offer a competitive salary and a comfortable work environment with the recreation room.

Key Responsibilities:

• Respond to players’ in-game inquiries and provide solutions to issues.
• Handle and resolve related complaints, suggestions, and consultations.
• Engage with the players to gather feedback and enhance player’s satisfaction.
• Monitor and report any game anomalies or issues.
• Collaborate with technical teams to resolve issues promptly.
• Contribute to the improvement and optimization of existing processes and content.

Qualifications:

• Spoken and written proficiency in one of the languages: German
• Good spoken, listening and written English skills
• Ability to communicate effectively with diverse audiences.
• Being a Gamer