As a Team Leader in a BPO setting, you’ll be responsible for guiding and supporting a team of agents to meet performance targets, maintain quality standards, and deliver excellent service. You’ll monitor daily operations, provide real-time coaching, handle escalations, and ensure your team is aligned with both client expectations and internal KPIs. Your leadership will be key in fostering a high-performance culture and driving continuous improvement across the team.

Key Responsibilities:

• Lead and supervise a team to achieve operational goals.
• Manage AI data projects, quality assurance, and process optimization.
• Ensure team productivity and adherence to company policies.
• Collaborate with cross-functional teams (engineering, data science, and customer success).
• Monitor performance, provide coaching and development plans.
• Identify and resolve operational challenges efficiently.

Qualifications:

• Strong leadership and people management skills.
• Experience in AI, data management, or technology-driven projects.
• Excellent communication, problem-solving, and decision-making abilities.
• Ability to work in a fast-paced, data-driven environment.
• Proficiency in project management tools
  Familiarity with AI model training, data annotation, or CX solutions (preferred).
• Proficiency in English (other languages are a plus)
• Bachelor’s degree in Business Administration, Computer Science, Artificial Intelligence, or a related field (or equivalent experience).
  3-5 years of relevant work experience.
• At least 1-2 years in a leadership or supervisory role.