Platform Governance & Content Moderation
Platform Governance & Content Moderation
Platform Governance & Content Moderation
Platform Governance & Content Moderation
Platform Governance & Content Moderation
Problem
2 projects launched urgently with a requirement of 110 FTE report to work on-site within 2 months during public holiday season
General accuracy requirement is 99%, and taking into consideration the subjective judgment of the project, this target is very challenging
Agents need to widely work on night shifts as per project requirement
Solution
Developing a sustainable and positive work culture system, inclusive of a health and wellness program, to increase the moderator’s productivity
The system incorporates the Thoth PMP SOP for ensuring a stable and rapid large-scale expansion. It includes a variety of coaching tools designed to enhance the performance of key personnels
Competitive compensation and benefits plan
Result
The accuracy reached 99.56% within the expected time range of the client
The onboarding process was quick and smooth. From initial recruitment to training, qualification, and convert into valid workforce, it took less than three weeks, which further shortens the ramp-up stage
Bottom Line Impact
99%
Overall Accuracy
<3%
Monthly Attrition
<15min
SLA Requirements
